At Ovenza, we strive to provide the best dining experience for all our guests. We value your satisfaction and are committed to resolving your meal or service concerns. Please review our refund policy below:
1. Refund Eligibility
Refunds may be issued in the following cases:
Incorrect order delivered (e.g., wrong dish, missing items).
Food quality concerns (e.g., undercooked food, foreign objects in meal).
Significant delays in service where food quality is affected.
Double charges or billing errors.
2. Refund Process
If you experience an issue during your visit, please notify your server or the manager immediately. We will work to resolve the issue on the spot.
For delivery or takeout orders, contact us within 24 hours of receiving your order by calling 0328-5741158 or emailing at [email protected]. Please provide your receipt, a photo (if applicable), and a description of the issue.
3. Refund Options
Depending on the nature of the issue, we may offer:
A replacement meal.
A gift card or credit for future visits.
A full or partial refund to the original payment method.
4. Exceptions
Refunds will not be issued for:
Preferences or dislikes (e.g., not enjoying a flavor you ordered).
Orders placed incorrectly by the customer (e.g., selecting the wrong item).
Delayed pickup by the customer resulting in food quality changes.
4. Contact Us
We appreciate the opportunity to make things right. If you have concerns, please don’t hesitate to reach out to us: